This Refund Policy explains refunds for purchases on Omen, provided by OMEN PSYCHIC, Bikaner, Rajasthan, India. Card and wallet payments (card, Apple Pay, Google Pay and Cash App Pay) are processed by Dodo Payments, which acts as the merchant of record for them; PayPal payments are processed by PayPal. An approved refund is always returned through the provider that took the payment, to the payment method you used, in the currency you paid in.
Prepaid credit
You can ask for a refund of unused paid credit within 7 days of buying it. Chats use your paid credit before your bonus credit, so unused paid credit is what is left of what you paid after your chats. Credit already spent on chats is not refundable, except as described below. The free first chat is a promotion and has no cash value.
This applies in the same way to every top-up, whether you paid in the checkout, with PayPal, or with one tap using a saved payment method.
Bonus credit
Bonus credit (for example, +100% on your first top-up, up to the limit shown in the app) is promotional and is not refundable or exchangeable for cash. When paid credit from a top-up is refunded, the bonus that came with that top-up is removed from your wallet in the same proportion as the refund. For example, if you bought a pack of 100 and received a bonus of 10, a refund of 40 of unused paid credit also removes 4 of bonus credit. Only credit still in your wallet is removed; you never owe us bonus credit you have already used.
Chat sessions
If a chat ends because a reply could not be delivered due to a problem on our side, the affected minutes are not charged: their cost is returned to your wallet automatically (or, for a Pay Later chat, taken off your dues), and if it was your free first chat, it stays available.
If a chat failed in another way because of a technical problem on our side (for example, you were charged but no replies arrived), contact us within 7 days and we will review it and return the affected amount to your wallet or to your payment method.
Pay Later
Pay Later dues are the cost of chats you have already had, so a dues payment is not a purchase of credit and there is no unused credit to refund from it. If you think a Pay Later chat or an automatic dues charge was wrong (for example, a chat affected by a technical problem on our side), contact us within 7 days of the charge and we will review it. If we agree, we take the affected amount off your dues, return it to your wallet, or refund it to the payment method that was charged.
If a dues payment is refunded or reversed (for example, after a chargeback), the amount is owed again as dues and Pay Later is paused until it is settled. Small dues that we wrote off are not charged later.
How to request a refund
Open a support ticket in the app (Profile → Help & support), or email [email protected] from the email or phone number linked to your account, with the date and amount. We aim to respond within 2 business days.
Refunds to a card or wallet usually reach you within 5 to 10 business days, depending on your bank. Refunds of PayPal payments are returned to your PayPal account, and PayPal then returns them as its own rules describe (usually to your PayPal balance or the card or bank account that funded the payment).
Chargebacks and disputes
Please contact us before opening a dispute with your bank or with PayPal so we can resolve it quickly. Your credit stays in your wallet while a dispute is reviewed. If the payment is reversed, up to that top-up’s amount is removed from your unused paid credit, plus the matching share of its bonus, as for a refund. If a reversed payment was a Pay Later dues payment, the amount becomes dues again, as described above.
Contact
OMEN PSYCHIC, Bikaner, Rajasthan, India. Support tickets: in the app, Profile → Help & support. Email: [email protected].