This Privacy Policy explains how OMEN PSYCHIC (“Omen”, “we”, “us”), a sole proprietorship based in Bikaner, Rajasthan, India, handles personal information when you use omenpsychic.space and the Omen app (together, the “Service”). Questions: [email protected].
Information we collect
Account and sign-in
You sign in with your phone number (verified by a one-time code) or with Google. Sign-in is provided by Google Firebase Authentication, which processes your phone number or Google account details to verify your identity. We receive your phone number or email address and a Firebase account identifier.
We use Cloudflare Turnstile to protect sign-in from automated abuse. It processes signals from your device and browser under Cloudflare’s privacy policy.
Profile and birth details
To personalise readings you may provide your name, date, time and place of birth, and gender. Your approximate time zone may be taken from your browser so that readings reflect your local date and time.
Chats and readings
We store the content of your conversations, the ratings you leave, your daily tarot draws and related reading history, because they are needed to provide the Service (for example, so you can return to a conversation and so a reader can remember what you shared).
Payments and wallet
Card and wallet payments (card, Apple Pay, Google Pay and Cash App Pay) are made in Dodo Payments’ secure checkout; Dodo Payments acts as the merchant of record for them. PayPal payments are made in PayPal’s own window. Omen does not receive or store your full card number or your PayPal password. The provider tells us the result of each payment and a masked description of how you paid (for example, “Visa •••• 4242”, “Apple Pay” or your PayPal email address shown partly hidden), and, for cards, the card’s issuing country. We keep records of your purchases, wallet balance, charges for chats, Pay Later dues and their payments, and refunds.
Saved payment methods and Pay Later
The payment method you use for a card or wallet top-up is always saved with Dodo Payments for one-tap top-ups, and your PayPal account may be saved with PayPal for the same purpose. If you use Pay Later, the card or PayPal account you authorise for it is saved with Dodo Payments or PayPal so that your dues can be charged automatically, as described in the Terms. We keep only the provider’s reference to the saved method and the masked description above, never the full card number. You can remove a saved method at any time in Profile.
Support tickets
When you contact us through a support ticket in the app (Profile → Help & support) or by email, we keep your messages and our replies, and may look at your account, payment and chat records to help you.
Technical information
We log limited technical data such as IP address, device and browser type and request times to keep the Service secure, prevent abuse (for example, rate limits on sign-in codes) and fix problems.
When you create an account we record the country you signed up from, as our website delivery provider (Cloudflare) sees it from your connection. We keep it with your account to set it up for your country (for example, the currency of your wallet).
How we use information
- To create and secure your account and verify sign-in.
- To provide chats, horoscopes, tarot readings and personalised content.
- To process payments, keep your saved payment methods for one-tap top-ups, run Pay Later, maintain your wallet, and handle refunds and disputes.
- To answer your support tickets and messages.
- To send notifications you have allowed (for example, reply alerts or a daily card reminder).
- To keep the Service safe, prevent fraud and comply with legal obligations.
We use your information to provide the Service you asked for, with your consent (for example, for notifications, which you can turn off at any time), and to meet our legal obligations.
Sharing
We do not sell your personal information. We share it only with service providers who help us run the Service, under contracts that limit their use of it:
- Amazon Web Services: hosting, storage and the processing that produces chat replies (United States).
- Google Firebase: sign-in and notifications.
- Cloudflare: website delivery and security.
- Dodo Payments: card and wallet payment processing as merchant of record, saved payment methods for one-tap top-ups and Pay Later, and refunds. Dodo Payments may also process your payment details under its own privacy policy, for example to prevent fraud and meet financial regulations.
- PayPal: PayPal payments, a saved PayPal account for one-tap top-ups and Pay Later, and refunds of PayPal payments. PayPal processes your details under its own privacy policy.
We may disclose information if required by law.
International transfers
Omen is run from India and your information is stored and processed in the United States and in other countries where our service providers operate. We choose providers with strong security and contractual protections for your information.
Retention
We keep your information while your account is open. Conversations and reading history are kept until you delete them. When you delete your account, it is closed straight away and you are signed out everywhere, but we keep the information linked to it (including your profile, conversations and wallet records) so the account can be restored if you ask us to, and to meet our legal and accounting obligations. To have your personal data erased, contact us (see below). Payment records, including Pay Later dues and their payments, are kept for as long as tax and accounting laws require (generally up to 8 years), even after erasure.
Your choices and rights
- Delete conversations from your chat history at any time in the app.
- Remove saved payment methods at any time in Profile (a Pay Later method only once any dues are settled).
- Delete your account from Profile. Your account is deactivated straight away and can no longer be used; its data is kept as described under Retention. Email [email protected] to restore it, or to have your personal data erased (except records we must keep by law).
- Access, correct or export your data by emailing [email protected]. We reply within 30 days.
Cookies and similar technologies
We use only what is essential to run the Service, such as a session cookie that keeps you signed in and local storage in the app for your preferences. We do not currently use analytics or advertising cookies. If that changes, we will update this policy and ask for consent where required.
Children
The Service is not directed to anyone under 18, and we do not knowingly collect information from children. If you believe a child has used the Service, contact [email protected].
Security
We use reasonable technical and organisational measures to protect your information, including encryption in transit and at rest. No method of transmission or storage is completely secure.
Changes
We may update this policy. We will post the new version here and, for material changes, notify you in the app.
Contact and grievances
OMEN PSYCHIC, Bikaner, Rajasthan, India. Email: [email protected], or open a support ticket in the app (Profile → Help & support). Privacy questions and grievances go to the same address.